FAQs

A managing agent is responsible for the day-to-day management of a residential development. This can include managing service charges, coordinating repairs and maintenance, managing contractors, supporting compliance requirements and acting as a point of contact for residents and directors.

• Service charge management
• Budget preparation
• Maintenance coordination
• Contractor management
• Compliance support
• Resident communication
• Regular reporting

Managing a residential development requires time, knowledge and ongoing administration. A professional managing agent provides expertise, supports directors and helps ensure the building is maintained effectively.

We believe property management should be built around transparency, communication and accountability. Our approach focuses on being responsive, proactive and building strong relationships with the communities we support.

Residents can contact our team with details of the issue, including the property address, description of the problem and any relevant photographs. We will assess the issue and coordinate with the appropriate contractor where required.

Service charges are payments collected from leaseholders to cover the costs of maintaining and managing a residential development. These can include repairs, insurance, cleaning, communal utilities and other shared expenses.

An RMC is a company usually made up of leaseholders who take responsibility for managing certain aspects of their development. Many RMCs appoint a professional managing agent to provide support and handle the day-to-day management.

Right to Manage allows qualifying leaseholders to take over the management responsibilities of their building without needing to prove fault with their existing managing agent.

Yes. We can discuss your current arrangements, understand the challenges you are experiencing and explain how Rectory Estates may be able to provide a better approach.

Changing managing agents involves reviewing your current agreement, understanding notice requirements and ensuring a smooth handover of information. We can support directors throughout the transition process.

Yes. We regularly work alongside resident directors, providing professional support while allowing them to remain involved in decisions affecting their development.

Communication is central to our approach. We aim to provide clear updates, respond promptly to enquiries and ensure directors and residents remain informed.